General Questions
They come from private collections and well-known cultural institutions: British Library, American Library of Congress and Bibliothèque National de France.
It's a print technique used in Europe by the Louvre Museum and the British Museum for the reproduction of art works. The Giclée provides high- fidelity reproduction, outstanding detail and vibrant colours. Properties of a Giclèe print offer significantly higher protection than traditional techniques from fading. For these reasons, this technique has been selected by museum conservators.
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The editions are numbered and limited to:
An open edition for the "Aficionado" format
A limited edition of 500 for the "Expert" format
A limited edition of 250 for the "Professional" format
A limited edition of 80 for the "Collector" format
Each Giclèe photograph is unique, handmade by virtue of the number of the Limited Editions.
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Usually we don't work with family photographs.
Yes, our re-editions of photographs are light-resistant and resistant to the ambient humidity which exists in every normal house (relative humidity between 35 and 70 %). The re-editions are designed to be treated as any varnish-free piece of contemporary art. Therefore placing them in the kitchen or bathroom is not recommended.
If you have chosen the option "with support" you don't need anything else to hang the photographs directly on to your wall. Nowadays this kind of support and exposure is widely used by galleries and artists.
Shipping and Delivery Information
Delivery expenses will be indicated to the client before payment.
Yes, you just need to become a member; this will allow you to write a delivery address and a separate billing address if you want to buy the product as a gift.
The delivery will be made to the address you supplied during your order. The change of the delivery address is not usually possible after placing the order. However, should you need to change the address we ask that you contact us immediately and if it is possible we will try our best to do so.
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We currently deliver to Metropolitan France (including Corsica), Spain and England. For all other delivery destinations, please contact our customer service.
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When you receive the goods, you have to open immediately the parcel to verify the good state of the products. If you entrust the reception of the parcel to a third party, ask him to make these verifications. If you notice an anomaly (loss or damage), you have to give the parcel back to the carrier, state the problem encountered on the delivery note, refuse to sign it and contact us the day of delivery by telephone or by e-mail.
Some goods can be too big for narrow places (staircases, elevators etc.), so that you have to make sure that the product can be delivered directly to the given address; in any case, the responsibility of LINEATURE or the carrier would not be engaged if it is impossible to reach the place of delivery and if the delivery can only be made outside the building.
Ordering and Payment
You can make your purchase through our web store or though the following distributor:
Visit the resellers page
The prices indicated on the website are in Euros, all taxes included, but excluding delivery cost. Delivery costs will be indicated to the client before payment.
"Aficionado" formats from 30 €
"Expert" formats from 75 €
"Professional" formats from 300 €
"Collector" formats from 850 €
The availability of the products is indicated on the website, in the brief description of every item.
To place order, you have to reach the descriptive webpage of the photography. On this page you can choose the size, and the mounting among those proposed for the chosen photography.
The availability of products is indicated according to the choice of the mounting. You then have to click the button " add to the basket " in order to add the product in your basket. You can reach your basket, at any time, by clicking the button provided for that purpose.
By consulting your basket, you will be able to check the quantity and the nature of the items that you have chosen and to check the unit price as well as the total amount of the order. You will have the possibility of removing one or several items from the basket.
On this summary will also be indicated the possibility you have to use or not you right of withdrawal and the deadlines that apply.
If the order suits you and you wish to validate, you can click the button "order", you will then reach a form in which you can seize your identifier of connection if you already possess a member account, or register you on the site by completing the form which is presented to you, with the personal information concerning you.
From the moment you are connected or after you perfectly completed the form, you will be invited to verify or modify your delivery and billing information. Then you will be invited to choose the mean of delivery if several are proposed, then the mean of payment you want to use. You will have the possibility to personalize your numbered certificate by adding a personnel message as well.
You will then have to accept the present general conditions of sale and use to proceed to the payment that you can make once you have been redirected to the secure payment interface.
After the payment is effectively received by LINEATURE, LINEATURE commits himself to acknowledge receipt of payment electronically within 24 hours maximum.
In the same way and in the same time, LINEATURE commits himself to send you an Email summarizing the order and confirming the treatment, repeating in addition all the information relating to the command, the items ordered, their delivery, and the modalities to use your right of withdrawal.
You can make an order on this website and pay by Credit Card, Paypal or bank transfer.
Payments by credit card are made through secured transactions by the provider: Banco Sabadell Atlantico. In case of payment by credit card, LINEATURE does not have access to any data relating to the payment. Your banking data such as the card number, the date of expiration will never be communicated to LINEATURE. Payment is directly made to the banking institution via security system SSL (" Secure Socket Layer ") which allows the encoding of your banking address during their transmission. Your account will be debited at the confirmation of your order.
Yes, the customers have 15 days from the day he/she receives the product to ask for an exchange (they will be charged for any additional costs (including returns)), or a reimbursement when using their customer rights. To use that right, you must send a mail to the headquarters of the company: Lineature, Calle Pamplona 88 5º2 08018 Barcelone (Spain), asking for the exchange or the reimbursement of the sums paid.
Any returns of the goods to LINEATURE must be complete (including packaging, instructions, accessories, numbered certificate and copies of invoice), and the product will have to be clean (no stains or traces), and undamaged. The customer will assume all the consequences of any damage to the product and for any damage caused by returning the product.
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After-Sales Service
In accordance with the legislation in force, the customers have 15 days from the day he receives the parcel to ask for the reimbursement when using their right of withdrawal. To use that right, you must send a mail at the headquarters of the company: Lineature, Calle Pamplona 88 5º2 08018 Barcelone (Spain), asking for the exchange or the reimbursement of the sums paid by them.
Any re-expedition of the goods to LINEATURE must be complete (packaging, instruction for use, accessories, numbered certificate, copies of invoice), and the products will have to be clean (no stains or traces), and not damaged.
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Products are warranted to be of good material and workmanship for a period of two years from date of delivery. This warranty applies only to products that are used as intended by the manufacturer. Repair or replacement provided under this warranty is the exclusive remedy of LINEATURE and does not include installation.
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The Customer Service of LINEATURE is available from Monday to Friday 9.00 am to 13.00 pm and 14.00 pm to 19.00 pm at this phone number (normal rate): +33(0)970465470, by Email at this address: customer@lineature.com or by the post at this address: Coquelin A. L, Calle Pamplona 88 5º2, 08018 Barcelone (Spain). In the last two cases, an answer will be sent by LINEATURE within two working days.
Once the the product has been received, you will receive the invoice by email. If you have decided to became a member, the member area allows you to consult the orders you made on the website, and allows you in addition, if applicable, to follow the delivery process.
Please, contact us immediately. Our customer service is available from Monday to Friday 9.00 am to 13.00 pm and 14.00 pm to 19.00 pm at this phone number (normal rate): +33(0)970465470, by Email at this address: customer@lineature.com
Miscellaneous
Photographs are delicate objects. Ideally, they should be handled wearing clean cotton or latex gloves, but since this isn’t always possible, we recommend:
Opening the case and carefully washing your hands before taking the photograph out. The grease on our skin can leave stains that will be difficult to wipe away.
To avoid scratching the surface, never lay the photograph face down.
Protect the photograph from all sources of dampness and from direct sunlight. Do not put the photograph too close to sources of heat such as radiator, central heating, lamps or light bulbs.
We propose advantages, such as:
Special prices.
Themes and formats that respond to the needs of every setting and project.
Study regarding the enhancement of historic photos: restoration and treatment of photographs, research on papers, supports and print techniques.
